IS IT FREE TO RETURN OR EXCHANGE AN ITEM?

Yes, all returns, and exchanges are free on U.S. orders.

GET THE NEW GARMENT REQUESTED?

Exchanges cannot be processed until our warehouse has received your order. There is a possibility the new item you are looking for will go out of stock.

CAN I INCLUDE MULTIPLE ORDERS WITHIN THE SAME PACKAGE?

Please only include items that have been approved in your request. Your prepaid return label is weighed out to cover the garments request. Adding other items can cause additional postage and large delays in shipping. ATS is not responsible for additional items that have not been approved.

MY ORDER IS OUTSIDE OF THE RETURN & EXCHANGE POLICY.

We are unable to approve or accept items outside of this policy. If items are sent back that are not approved, ATS is not responsible or liable for these items.

WHAT IS YOUR RETURN & EXCHANGE POLICY? 

We offer free 30-day returns and free 30-day exchanges. The garment must be unworn, unwashed, with the tag still on to be eligible for a return. If we receive garments that are clearly worn with stains or without a tag, we will decline your return.

I LOST MY ORDER NUMBER.

Your order number is in the confirmation email sent to you upon completing your purchase. If you no longer have that email, reach out to [email protected] and we will be glad to help you out!

I GOT THIS AS A GIFT, HOW CAN I RETURN OR EXCHANGE?

Items that are gifted can be returned for store-credit. Please reach out to [email protected] for further assistance with a gift return.

WHEN WILL MY RETURN OR EXCHANGE BE PROCESSED?

You will receive a confirmation email as soon as the request is processed. Please allow up to 5-7 business days once the item is received to process your request.

CAN I CHANGE OR EDIT MY ORDER ONCE IT HAS BEEN PLACED?

Changes to your order must be requested via email to [email protected]. We will do our best to catch your request before it has been shipped, though we cannot guarantee this.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all major credit cards including American Express. If you are having troubles with checkout, please contact [email protected] and we will give you a hand.

HOW DO PROMO CODES WORK?

Enter the coupon code on our website at the checkout page when prompted. Only one discount code may be used per order. Save the others for future use.

HOW CAN I BE NOTIFIED WHEN AN ITEM IS BACK IN STOCK?

If you would like to be notified of a restock, go to the specific product and choose the size you would like to purchase. Once you choose your size and color, click the button that says “NOTIFY ME” to be emailed or texted as soon as the garment is available for purchase.

CAN I ADD TO MY ORDER AFTER I PLACED IT?

Once your order has been placed, we are unable to add additional items to your order.

CART PROTECTION.

Your item is not guaranteed until your order has been placed. During limited edition releases, we highly encourage customers to check out as quickly as possible to avoid an item to be sold out before you place your order.

PROMOTIONS AND DISCOUNTS.

Discounts from a sitewide sales only apply during the duration of sale. Orders placed before or after a sale will not be eligible for the deal. 

Exclusions: Some Limited Edition items and collaborations do not qualify for sitewide discounts.

I CAN'T LOGIN TO MY ACCOUNT.

You can reset your account password by clicking "forget your password?" on the login page linked here. This action will prompt you to enter your email and create a new password. If you are still having trouble, please reach out to [email protected]

CREATE A ATS ACCOUNT.

Creating your ATS account is simple — register here.

WHAT ARE THE PERKS OF HAVING A ATS ACCOUNT?

Having a ATS account lets you save payment and shipping information, and helps you track your orders. We'll also save your purchase history so it's easy to reorder your favorite pieces. All details you add to your profile are completely confidential, as per our Privacy Policy.

Don't forget to sign up for email! We'll send you special offers, gift ideas, and a first look at new arrivals.

HOW DO I MAKE CHANGES TO MY ACCOUNT INFO?

Making changes to your account is easy — just log in with your username and password and edit your information. Please click here to access your account.

WHAT KIND OF PAYMENT DOES ATS ACCEPT?

We accept Visa, Mastercard, American Express, Discover, ATS Gift Cards, PayPal, Apple Pay and Afterpay. 

We don't accept Cash on Delivery (CODs), personal checks, or layaway plans.

WHAT IS AFTERPAY AND HOW DO I USE IT?

Afterpay lets customers pay for purchases in four equal installments every two weeks. Afterpay is always zero interest but you are subject to extra charges for missed payments. All shopping bag items must be eligible for Afterpay. Your order total must be $35-$1000.

To use Afterpay: 

During checkout at Levi.com, select Afterpay as your payment method.

At the Afterpay website, enter your payment details (Visa or Mastercard). If you've used Afterpay before, just log into your account.  Afterpay cannot be used to purchase gift cards or e-gift cards. Any gift cards must be purchased separately. Afterpay may not be available on other items. For more information, visit Afterpay's FAQ page.

GIFT CARDS.

ATS is not responsible for lost, stolen, or damaged gift cards, or the unauthorized use of a gift card.

HOW WILL I RECEIVE MY REFUND IF I USED A GIFT CARD?

For an online order purchased with a gift card and another payment method, the refund will first be emailed to the original email address on the order for the gift card amount used. The remaining portion of the refund will go back to the other payment method used.

CAN I USE MULTIPLE GIFT CARDS ON THE SAME ONLINE ORDER?

For online orders, the limit is one gift or e-gift card that may be applied to each order. If you have more than one gift card or e-gift card that you would like to apply towards an order, then you may create additional order(s).

DO YOU CHARGE SALES TAX ON GIFT CARDS?

We don't charge a sales tax on gift cards, but if the shipping address is in a state or locality with a sales tax, items paid for with gift cards are subject to that tax.

PAYMENT SECURITY.

WILL MY PAYMENT INFORMATION BE SECURE?

We take security very seriously, so we do everything we can to protect your information. All confidential data, including payment information, is encrypted and transmitted through our industry standard Secure Socket Layer (SSL). Should any unauthorized charges show up on your credit card as a result of shopping with ATS, you must alert your credit card provider immediately and in accordance with your credit card's reporting rules and procedures. ATS will assume liability for purchases made through a-t-shirt.com only if the unauthorized use of your credit card resulted through no fault of your own. 

Please note that we'll never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from ATS and asking you to do so, do NOT respond and please contact us immediately.

WHAT SAFETY PRECAUTIONS HAVE BEEN TAKEN FOR ATS EMPLOYEES?

We’ve taken actions on our end to ensure the safety of the ATS community and employees. These include:

• A travel ban in and out of high-risk countries and regions
• Making sure employees who have traveled from high-risk countries self-isolate for 14  days and show no symptoms of illness before returning to work
• Pushing an increased awareness campaign to our employees asking them to:
• Practice good hygiene and wash their hands often
• Stay home when they’re sick or showing signs and symptoms of flu
• Notify HR or their supervisor if they’ve been exposed to COVID-19, are diagnosed with the illness, or begin to show symptoms

IS IT SAFE FOR ME TO ORDER AND RECEIVE PACKAGES FROM ATS?

We understand if you’re worried about receiving packages right now. But we can assure you that ordering from ATS is still safe. That's partly due to the traits of coronavirus disease-19, or COVID-19. The illness is mainly spread through respiratory droplets. According to the U.S. Centers for Disease Control and Prevention, “there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.” As an extra precaution, you should always wash your hands immediately after handling packages. 

Additional safety precautions we are taking include:

• Increasing the frequency of cleaning and disinfecting common areas and equipment
• Sourcing and securing a deep-cleaning provider 
• Providing free gloves to employees
• Staggering shifts, limiting the amount of people in the break rooms, and spacing associates where possible 
• Continuous corporate and local monitoring of CDC and WHO recommendations, risks, and findings

Nothing is more important to us than your health and the health of your loved ones, and we take our responsibility to keep you safe seriously. We’ll continue to provide updates as the situation evolves. Take care of each other.